Pro Active Server Management Service - What is included? Everything

• Initial Server Setup (with Server Hardening, Security and Performance Optimization)
• Pro-active Server Administration (Monthly Security Audit, Security Implementation, Patch Management for Web server, FTP server, Database server, Email server, DNS server and Operating Systems)
• 24/7 Server Monitoring (A response time of 10 minutes or less, for all service down alerts)
• Server Backup Configuration
• Disaster Recovery (Fault correction, Data restoration and Preventive measures, provided the backup is available for restore and we are allowed to configure backups for your server)
• One hour Response time guarantee to support requests(does not include end-user support)
• Fully Customizable - allowing you to decide whether to have Flexihostings pro-actively manage your servers 100%, or otherwise handle upgrades and installations only upon approval.
• Optional control Panel Upgrade.

We put great emphasize on Security. Below are the stuffs we do to your server within this plan as well.

• Security Audit and Vulnerability reports.
• Configured Firewall and Security Monitoring Software
• Advanced Securing of critical services (ensuring that all security holes in the server are closed)
• Kernel Security updates
• Performance Optimization of Critical Services
• Software Updates based on Security Vulnerability reports
• CSF/LFD Installation and Configuration
• AIDE (Implementation of IDS) ‏
• Disable unwanted services (For security and to avoid unnecessary server resources)
• PHP Hardening (To avoid PHP related security issues)
• Verification of log files and its Rotation
• Hardening sysctl and required files for security
• Prevention of URL Hack injections and web based attacks

How much Flexihostings Pro Active Server Management Service will cost you?

Why is there a setup fee?
The setup fee will cover the following:-
- Preliminary information gathering of your server by one of our engineers. You will be required to complete a questionnaire at this time.
- Setting up your server on our 24/7 Central Monitoring System that is located in 6 geographically disperse data centers in Australia, Singapore, Netherlands, Seattle, Dallas, Washington D.C USA
- Setting up an escalation procedure
- Setting up the necessary access token therefore our automated daemon and go into your server to perform regular check automatically
- Performing a detail server audit to identify any weakness in your server.
- To facilitate the exchange of Information Privacy and Server Management Agreement between you and us.